Episode 025: Yikes! You've Received a Client Complaint

3 Steps To Take When You Have an Unsatisfied Client

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You are an amazing hennapreneur. You value your clients’ experience. You pay attention to every little detail in their designs. You've worked really hard to build a reputation around your business that you're proud of. So when you receive negative feedback from a client, you start to feel that sinking feeling in your stomach. Now what? Well, that's what we're chatting about today.

[00:00] Today’s Topic — What to Do When You Receive Negative Feedback From a Client
[01:15] Complaints Are Inevitable, It’s Up To You How You Respond To Them
[03:00] The Three Steps That I Take When Addressing Complaints
[03:08] Step #1: Take Inventory of The Situation
[09:09] Step #2: Decide How To Respond To The Complaint
[12:39] Step #3: Use The Insight Provided By The Complaint To Do Better

Join in on the conversation! I'd love to hear about an experience that you had when handling a client's complaint — whether it was interesting, you feel satisfied with how you handled it, or feel like you would do things differently next time! Let's chat about it inside of the Hennapreneur Community on Facebook!

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